D365 Supply Chain Support Consultant (Dynamics 365)

Location: London, UK; hybrid model requiring attendance at the office a minimum of three days per week. Support is provided across UK and US time zones, including regular work outside core hours.

Company

hirify.global creates original, collectible soft toys and related products for customers worldwide.

What you will do

• Act as the D365 Supply Chain Management subject matter expert and functional escalation point for the ERP Support Analyst, IT Service team, and managed service partner.
• Investigate and resolve complex issues across procurement, inventory, warehouse management, sales orders, product data, transfers, and shipping.
• Monitor and troubleshoot EDI and integration flows, including orders, ASNs, invoices, and warehouse or 3PL interfaces.
• Lead the functional response to Priority 1 and major incidents affecting receiving, fulfilment, or shipping.
• Shape supply chain changes and enhancements through functional design, configuration, impact assessment, testing, and regression testing.
• Coach support colleagues, create process guides and knowledge articles, and provide supply chain expertise for future D365 rollouts, including go-live and hypercare.

Requirements

• Proven experience in ERP application support or a functional consultant role, with hands-on Microsoft Dynamics 365 Supply Chain Management or Dynamics AX experience.
• Strong end-to-end supply chain knowledge covering procure-to-pay, order-to-cash, inventory and warehouse management, and product and master data management.
• Experience supporting D365 Warehouse Management, including the Warehouse Management mobile app, is highly desirable.
• Understanding of D365 Finance integration, including inventory costing, posting, and invoice matching.
• Experience supporting EDI and system integrations, including failed messages, batch jobs, and the Data Management Framework.
• Experience in multi-entity, multi-region ERP environments such as UK and US legal entities.
• Experience with IT Service Management tools for incidents, requests, and changes, plus third-party managed service or support partners, escalation, and SLA management.
• Familiarity with D365 reporting, Power BI, Microsoft 365, and Entra ID; working knowledge of SQL is advantageous.
• Strong written communication skills and the ability to create clear user guides and explain technical issues in plain language.

Nice to have

• Exposure to Azure Integration Services.
• HaloITSM experience.
• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant (MB-330) and/or ITIL v4 Foundation certification.

Culture & Benefits

• Hybrid working with a minimum of three office days per week and regular support across UK and US time zones.
• Discretionary annual bonus based on company and individual performance.
• Vitality health cover including optical and dental benefits, life insurance at four times basic salary, and a confidential Health Assured support programme.
• Twenty-five days of paid holiday and a salary sacrifice pension with 5% company and employee contributions.
• Subsidised buffet breakfast and lunch prepared by an in-house Private Chef team on Mondays, Tuesdays, and Thursdays.
• Regular social events organised by an active social committee.