Microsoft Dynamics 365 Support & Development Consultant

Location: Remote, with locations listed across the United Kingdom

Company

Technology services and digital transformation partner delivering cloud, data and AI, enterprise applications, digital transformation, and managed services for public sector, financial services, and commercial organisations.

What you will do

• Design, develop, configure, and support Microsoft Dynamics 365 CRM and Customer Engagement solutions.
• Develop plugins, custom workflow activities, and integrations using C#/.NET, and extend solutions with JavaScript.
• Build and support Microsoft Power Platform and Power Automate solutions.
• Troubleshoot complex Dynamics 365 application and integration issues, including upgrades, migrations, and releases.
• Engage customers to understand requirements and translate them into technical tasks, solutions, and deliverables.
• Manage incidents, requests, and escalations within agreed SLAs while contributing to continual service improvement.

Requirements

• Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement.
• Hands-on development experience with C#, .NET, and JavaScript.
• Experience developing Dynamics 365 plugins, custom workflow activities, and integrations.
• Good knowledge of Microsoft Power Platform, particularly Power Automate.
• Experience supporting and troubleshooting business-critical Dynamics applications.
• Previous experience in an application support or managed services environment.
• Understanding of IT service management, incidents, changes, and SLAs.
• Ability to work directly with customers and provide technical guidance across multiple projects and workstreams.

Nice to have

• ITIL Foundation certification.
• Experience with ASP.NET and MVC.
• Broader Dynamics 365 Customer Experience/CE module experience.

Culture & Benefits

• Hybrid and remote working flexibility.
• Career progression, mentorship, leadership support, and quarterly career development reviews.
• Training budget for certifications and further education.
• Performance-related profit share, pension, private healthcare, and life assurance.
• Enhanced maternity and paternity leave, ESG and CSR initiatives, and recognition programmes.
• Collaborative managed-services environment with investment in professional growth.