D365 Finance Support Consultant (Microsoft Dynamics 365 Finance)

Location: London, UK; hybrid work with a minimum of three days per week in the office. Support is provided across UK and US time zones, including regular work outside core hours, particularly around month-end.

Company

hirify.global creates and sells distinctive soft toys and related products distributed internationally.

What you will do

• Provide specialist functional support for D365 Finance across UK and US legal entities, investigating complex issues and driving permanent fixes.
• Support month-end and year-end close, including posting, period, revaluation, reconciliation, intercompany, multi-currency, tax, and statutory finance processes.
• Monitor and troubleshoot finance integrations and data flows, including bank statement imports, payment files, journal imports, and supply-chain-related financial impacts.
• Act as the finance escalation point for the managed service partner and lead functional responses to Priority 1 and major incidents.
• Shape finance changes and enhancements through functional design, configuration, business-impact assessment, testing, regression testing, and release validation.
• Coach the ERP Support Analyst and IT Service team, create finance process guides and knowledge articles in HaloITSM, and support future D365 rollouts through design, testing, go-live, and hypercare.

Requirements

• Hands-on experience in an ERP application support or functional consultant role with Microsoft Dynamics 365 Finance or Dynamics AX.
• Strong knowledge of record-to-report, procure-to-pay, order-to-cash, and month-end and year-end close processes.
• Experience configuring D365 Finance, including chart of accounts, financial dimensions, posting profiles, number sequences, and approval workflows.
• Experience supporting multi-entity and multi-currency ERP environments, including intercompany accounting and foreign-exchange revaluation across UK and US legal entities.
• Understanding of D365 Finance interactions with Supply Chain Management, including inventory costing, invoice matching, and inventory valuation.
• Experience with D365 Financial Reporter, Electronic Reporting, Power BI, advanced Excel, finance integrations, and the Data Management Framework.
• Experience using IT Service Management tools for incidents, requests, and changes, and working with third-party managed service or support partners on escalations and SLAs.
• Strong written communication skills, including the ability to create clear user guides and explain technical issues in plain language.

Nice to have

• Working knowledge of SQL.
• Experience with HaloITSM.
• Microsoft Certified: Dynamics 365 Finance Functional Consultant (MB-310) and/or ITIL v4 Foundation certification.

Culture & Benefits

• Hybrid working with at least three office days per week and regular cross-region support outside core hours when required.
• Discretionary annual bonus based on company and individual performance.
• Vitality health cover including optical and dental benefits, plus confidential support through Health Assured.
• Life insurance at four times basic salary and a salary-sacrifice pension with 5% company and employee contributions.
• 25 days of paid holiday, subsidised buffet breakfast and lunch on Mondays, Tuesdays, and Thursdays, and regular social events.