System Administrator (IT Support)

Location: Athens, Greece; on-site field support across remote buildings and offices is required, using the company's car.

Salary: €20,160–€25,200 per year, excluding possible benefits, equity, and variable bonuses.

Company

efood is a local delivery platform operating in Greece as part of hirify.global, a global food delivery group headquartered in Berlin, Germany.

What you will do

• Provide end-user support for hardware, software, operating system, and network issues through ticketing systems, email, remote assistance, and in-person support.
• Install, configure, and maintain Windows, macOS, and Linux systems, software, and peripherals.
• Manage user accounts and permissions in Intune, Jamf, Okta, and related identity systems.
• Troubleshoot LAN, Wi-Fi, and VPN issues and assist with VoIP and PBX telecommunications systems.
• Deliver field support across buildings and offices, support employee onboarding and offboarding, and maintain uninterrupted IT operations.
• Maintain IT documentation, follow information security and asset-management policies, and coordinate technical projects with internal and external partners.

Requirements

• University or postgraduate degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in an IT support role.
• Strong troubleshooting skills across hardware, software, and Windows, macOS, and Linux operating systems.
• Experience managing users in Okta, Intune, JamfPro, and Active Directory.
• Basic knowledge of LAN, Wi-Fi, and VPN troubleshooting.
• Familiarity with IT ticketing systems such as Jira, ServiceNow, or Zendesk.
• Strong problem-solving ability, a customer-oriented approach, and excellent written and verbal communication skills in English and Greek.
• Ability to work independently and manage multiple tasks effectively.
• Category B driving licence required.

Nice to have

• ITIL Foundation or another relevant IT certification, such as Google IT Support, CompTIA A+, or Microsoft ISPC.

Culture & Benefits

• Agile, fast-growing environment focused on ownership, innovation, collaboration, pace, and continuous learning.
• Private medical and life insurance from day one, pension plan, and childcare allowance.
• Restaurant card, free efood pro subscription, in-house cafeteria, and equipped gym.
• Access to online training, mental-health support, unlimited therapy and coaching sessions.
• Global Mobility plan supporting international opportunities.