IT User Support Engineer (Fintech)

Location: Athens, Greece; hybrid work model with 2 days working from home. Applicants must be eligible or have legal authorization to work in Greece. Visa sponsorship and relocation assistance may be available if applicable.

Company

hirify.global is a multi-asset broker providing trading tools, platforms, and services for traders worldwide.

What you will do

• Provide Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications.
• Diagnose and troubleshoot hardware, software, computer systems, telephony, network connections, printers, scanners, and peripherals.
• Respond to IT tickets and call-outs, ensuring timely resolution of technical issues.
• Manage employee onboarding and offboarding, including workstation setup, account provisioning, access permissions, and hardware installation.
• Maintain IT asset inventories and documentation, including equipment such as laptops, desktops, monitors, peripherals, and mobile devices.
• Provide remote support for VPN connectivity and remote access, including assistance for off-site and travelling employees; collaborate on 24/7 support when required.

Requirements

• 3+ years of experience in a similar position.
• Degree or equivalent experience in Computer Science, Information Technology, or a related field.
• Knowledge of Microsoft and Linux operating systems.
• Fluent English and Greek required.
• Legal authorization to work in Greece is required unless sponsorship is applicable.
• Resumes must be submitted in English.

Culture & Benefits

• Hybrid work model with 2 days working from home.
• Comprehensive health insurance and additional paid annual leave.
• Birthday leave and meal allowance.
• Udemy Business access and a referral bonus program.
• Summer short Fridays in August.
• Visa sponsorship and relocation assistance if applicable.