Service Delivery Coordinator (Logistics)

Location: On-site at the Brooklyn Navy Yard office with Remote Wednesdays; local travel to customer sites and occasional travel across the U.S. required.

Salary: $68,500–$72,000 per year, plus medical, dental, vision coverage, and a 401(k) plan.

Company

hirify.global helps enterprises manage end-of-life technology by repurposing usable hardware and operating an end-of-life software platform.

What you will do

• Own onsite projects end to end, including scoping, scheduling, partner assignment, site requirements, day-of execution, customer confirmation, and closeout.
• Coordinate serialization, shredding, server and data-center decommissions, white-glove moves, and other onsite services with customers and field partners.
• Schedule and monitor domestic pickups, appointments, shipments, and freight handoffs while resolving no-shows, missed windows, short trucks, scope changes, delays, and safety concerns.
• Coordinate regional logistics partners and specialized vendors, including quotes, scheduling, site requirements, performance tracking, COIs, onboarding documents, and price lists.
• Maintain accurate pickup and project data, report on operational performance and costs, and document processes for repeatable delivery.
• Use AI tools such as Claude and ChatGPT to automate repeatable work and provide clear status updates to customers and internal teams.

Requirements

• 2+ years of experience in logistics, dispatch, field operations, or project coordination.
• Experience running projects with outside vendors or field teams while adapting to changing plans.
• Comfort communicating directly with business customers, including IT, facilities, and security teams.
• Strong attention to detail and the ability to confirm operational requirements before service execution.
• Comfort working with spreadsheets, logistics or TMS software, and multiple systems simultaneously.
• Strong written and verbal communication, including concise status updates.
• Ability to manage and prioritize multiple open pickups and projects.

Nice to have

• Experience with IT asset disposition, data-center decommissions, office moves, or white-glove logistics.
• Experience with COIs, building access requirements, or union buildings in the NYC area.
• Experience with ticketing or project management tools.

Culture & Benefits

• Customer-facing role reporting to the Director of Customer Experience and collaborating across all hirify.global teams.
• On-site work at the Brooklyn Navy Yard with Remote Wednesdays.
• Local customer-site travel and occasional U.S. travel for larger projects.
• Medical, dental, and vision coverage, plus a 401(k) plan.
• Inclusive workplace encouraging applications from people with diverse ages, abilities, and experiences.