Product Technical Support Analyst (Fund Accounting)

Location: Makati, Philippines; hybrid with three days in-office and two days virtual

Company

hirify.global provides technology for businesses and communities, including financial services and investment accounting operations.

What you will do

• Provide functional and technical support for the IAM platform and resolve client queries within SLA expectations.
• Perform issue triage, troubleshooting, log analysis, root-cause investigation, and scenario recreation in test environments.
• Manage daily production support, including BAU tickets, functional queries, system issues, and batch processes such as FOMI jobs, Process Manager schedules, and pricing/FX uploads.
• Understand client setups, workflows, multi-account configurations, and client-specific processes; coordinate resolutions with Product Development, CIO, PS, Operations, ESM, and client teams.
• Support testing cycles, UAT, major incident escalation, governance, RCA documentation, knowledge management, and recurring issue analysis.
• Contribute to process improvements, performance optimization, batch fine-tuning, weekend validations, and proactive client communication.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, Information Technology, or a related field.
• Experience in application support, production support, client services, or a related support function.
• Knowledge of financial services, investment accounting, fund accounting, or financial instruments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written English communication skills required, with the ability to engage effectively with clients and stakeholders.

Nice to have

• Experience supporting investment accounting, portfolio accounting, or financial operations platforms.
• Familiarity with fund accounting concepts, including valuation, pricing, foreign exchange, and corporate actions.
• Experience with InvestOne or similar investment management and accounting platforms.

Culture & Benefits

• Modern, international work environment with a dedicated team.
• Professional education, personal development, and career growth opportunities.
• Competitive salary and benefits.
• Opportunities to innovate in fintech and work on challenging financial services and technology issues.
• Inclusive and diverse work environment with resources for community investment.