Service Desk Analyst - Level I (Bench)

Location: PHL-Manila, Philippines; onsite, night shift

Company

hirify.global is an insurance company focused on collaboration, expertise, innovation, and enabling clients, employees, investors, and communities to achieve their goals.

What you will do

• Act as the single point of contact for IT support.
• Log, track, diagnose, troubleshoot, and resolve incidents and service requests within SLA targets.
• Restore service quickly and provide professional, customer-focused end-user support.
• Create documentation for recurring tasks and assist with setting up user accounts.
• Protect confidential information, maintain security standards, and drive continuous service improvement.
• Support ad hoc projects and provide backup assistance to the Helpdesk, Desktop Technology, and ATS teams.

Requirements

• Working knowledge of MS Office: Word, Excel, PowerPoint, and Access.
• Experience with Office365, Microsoft Exchange, Outlook, and Microsoft Windows 7/10.
• BS degree in IT or a related field.
• Ability to work under defined processes and procedures and interpret guidelines, policies, and procedures when setting short-term priorities.

Nice to have

• Excellent customer service, verbal and written communication, organizational, analytical, spreadsheet, business problem-solving, documentation, and detail-oriented skills.
• Experience with virtual machines and Citrix.
• Basic understanding of IT and insurance terminology.
• Ability to work independently and as part of a team.

Culture & Benefits

• Full-time employment in a collaborative, expertise-driven, and innovative environment.
• Night-shift schedule.
• Work follows defined support processes, service-level targets, and information-security standards.