Head of SME & Mid Market - Business Support Unit

Location: Hybrid working across London, Birmingham, Edinburgh and Leeds, UK

Company

hirify.global is building the future of finance and supporting UK businesses and communities.

What you will do

• Lead the SME & Mid Market Business Support Unit, managing clients in financial difficulty through treatment, restructuring, recovery and resolution plans.
• Balance fair and sustainable customer outcomes, commercial considerations, regulatory obligations and protection of the Bank’s financial and reputational position.
• Provide senior oversight and challenge on complex and material credit cases, delegated credit decisions, impairments and write-offs.
• Define the unit’s strategy and operating model in line with Group strategy, risk appetite, regulatory and conduct requirements.
• Identify emerging portfolio risks and lead timely management action, including proactive impairment recognition.
• Lead transformation, improve operational efficiency and use of technology, data and new ways of working while building a high-performing team of approximately 60 colleagues.

Requirements

• Extensive credit risk experience across complex portfolios, with deep expertise in financial distress, restructuring, impairment and write-offs.
• Strong strategic and commercial judgement across risk appetite, customer outcomes, growth and regulatory expectations.
• Experience operating credit delegated authority, risk policy and governance frameworks, including high-quality decision-making in complex and ambiguous situations.
• Demonstrable senior leadership experience aligning credit strategy with wider organisational objectives and delivering across business boundaries.
• Strong collaboration and influencing skills, with credibility engaging senior executives, regulators and external partners.
• Ability to use data, analytics and portfolio insight to identify emerging risks and support forward-looking risk management.
• Proven success leading high-performing teams, building specialist and future capability, and delivering significant transformation and cultural change.

Culture & Benefits

• Commitment to diversity, equity and inclusion, with an environment focused on learning and development.
• Reasonable workplace adjustments are available for disabilities, including flexibility in office attendance, location and working patterns.
• Recruitment-process adjustments are available to reduce or remove barriers.
• Pension contribution of up to 15%, annual bonus subject to Group performance and share schemes including free shares.
• 30 days’ holiday plus bank holidays, lifestyle benefits, wellbeing initiatives and generous parental leave policies.