Support Engineer in France

Location: France; onsite IT support for approximately 200 users in Paris.

Salary: EUR 2330–2900 per month gross; final compensation depends on experience, location, and professional growth.

Company

hirify.global provides IT consulting, business support, and technology services to organizations across industries.

What you will do

• Provide first- and second-line onsite and remote IT support to employees across all practice areas.
• Troubleshoot hardware, software, operating system, network, connectivity, and business application issues in line with ITIL practices.
• Log, prioritize, manage, and resolve ServiceNow incidents and service requests in accordance with agreed SLAs.
• Configure, deploy, maintain, and support desktops, laptops, mobile devices, peripherals, workplace systems, and conferencing equipment.
• Manage onsite operations, workstation setups, office relocations, equipment installations, onboarding, offboarding, access management, and device shipments.
• Maintain IT asset inventories, coordinate vendors and service providers, document support procedures, and contribute to security compliance and continuous improvement.

Requirements

• At least 2 years of experience in a mid- to large-sized enterprise company.
• At least two technical certification credentials, such as Network+ or Security+.
• ITIL Foundation certification.
• Excellent customer service, written and verbal communication, planning, organization, and administrative skills.
• Excellent knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Access, and Outlook.
• Experience with Windows Server, Active Directory, Group Policy, Microsoft 365, and Windows 10.
• Experience providing on-call support through voice and remote access tools.
• English at Intermediate level or above and French at Upper-Intermediate level or above.

Nice to have

• Bachelor’s degree in Computer Science or equivalent professional experience.
• ITIL Practitioner certification.
• Experience with current PC workstation hardware, software, networking, and communications interfaces.
• Smartphone configuration and advanced support experience.
• Flexibility to work in a fast-paced, multitasking environment and adjust working hours to business needs.
• Availability to travel with little notice and ability to handle complex computer problems independently.
• Ability to learn fundamentals quickly, instruct others, work in a team, maintain a positive attitude, and adapt to changing priorities.

Culture & Benefits

• Opportunity to work on projects for international organizations and develop within hirify.global.
• Access to BA meetups, professional certificate compensation, and multiple technical and management career paths.
• Opportunities to mentor junior BA/SA specialists.
• Access to the hirify.global Knowledge Base with courses covering negotiation, Agile, product ownership, microservices, API design, SQL, AWS, GDPR, UX/UI, and people management.

Hiring process

• Apply to the vacancy through the provided application route.