Customer Care Agent - Quotes & Product Specialist

Location: Stevenage, United Kingdom; hybrid workplace

Company

hirify.global is a global manufacturer of piping products and design services, with more than 6,000 employees, 55 international facilities, and customers in over 120 countries.

What you will do

• Act as the first point of contact for product, order, and customer-service inquiries.
• Process quotation requests and follow up on quotation-related questions.
• Help customers select products for their applications and identify potential sales opportunities.
• Analyze and resolve customer requests, inquiries, and problems using established procedures.
• Support Sales with customer-oriented requests and provide qualified leads to the appropriate Sales representatives.
• Maintain customer master data and related documentation while supporting assigned tasks and projects.

Requirements

• Bachelor-level education.
• Strong administrative and communication skills.
• Customer-oriented mindset with problem-solving abilities.
• Strong knowledge of MS Office and CRM/ERP systems.
• Accuracy in data handling.
• Stress resistance, proactivity, and a team-oriented approach.

Culture & Benefits

• Full-time hybrid employment in Stevenage, United Kingdom.
• Remuneration package including health insurance, pension plan, meal vouchers, and eco vouchers.
• Defined career path with annual progression opportunities, extensive training, and guidance.
• Positive team atmosphere with team-building and afterwork activities.
• Global work environment involving collaboration with teams and colleagues from diverse professional and cultural backgrounds.