Technical Support - Learning Program (Java/SQL)

Location: Cluj-Napoca, Romania; office presence is crucial during the six-month learning program.

Company

hirify.global provides technology and support services for global business operations.

What you will do

• Review, prioritize, and resolve customer support tickets.
• Analyze reported issues, perform root cause analysis, and apply troubleshooting methods.
• Communicate with users to gather information and provide regular ticket updates.
• Collaborate with technical and business teams to escalate complex issues and find long-term solutions.
• Document resolutions, improve the knowledge base, and monitor ticket queues against SLAs.

Requirements

• Fluency in English is mandatory.
• Good knowledge of Java, XML, and SQL/Oracle is required, with successful completion of a technical test.
• Open to fresh graduates, final-year students, and professionals interested in a career conversion.
• Ability to adapt, work under pressure, and perform independently.
• Team-oriented attitude, positivity, and willingness to learn and evolve.

Culture & Benefits

• Six-month paid learning program with a coach and access to technical and business teams.
• Daily training at an agreed timeframe and a six- or eight-hour workday.
• Office presence is required during the learning program.
• Permanent contract available after successfully passing the initial months.
• Start date: March 2027.

Hiring process

• Recruitment takes place throughout November and December.
• Stages include an initial discussion, an in-office company and program presentation with an in-office technical test, an online technical discussion, and a final in-office interview with the Hiring Manager.