Marketing Operations Manager (AI)

Location: London, United Kingdom; hybrid schedule with 2 days in the office and 3 from home. Other location: UK.

Company

hirify.global designs, builds, and runs bespoke in-house agencies and marketing ecosystems for brands, partnering with 300+ clients across 40+ countries as part of The Brandtech Group.

What you will do

• Coordinate end-to-end production and onsite distribution of event guides, including content collation, brand compliance, print coordination, and cross-functional delivery.
• Prioritise design requests, manage briefing timelines, and keep registration, event-app, signage, and other marketing projects on schedule.
• Coordinate registration forms, amendments, final sign-off, pre-show and onsite registration, payment-system checks, and registration-desk support.
• Manage marketing requirements for the Swapcard event app, including content, visual design, and attendee permissions.
• Identify workflow inefficiencies, develop supported processes and RACI frameworks, introduce improvements, and facilitate the pharma marketing agile hub.
• Support data quality, reporting standardisation, Monday.com and Miro workflows, and team collaboration across marketing, analytics, digital, brand, content, and community functions.

Requirements

• Strong project management and coordination skills, with a record of delivering multiple workstreams on schedule for large global events.
• Excellent verbal and written communication and experience balancing stakeholder needs against business outcomes.
• Experience developing and improving processes to streamline ways of working.
• Close attention to detail, strong organisation, proactive planning, initiative, and sound judgement.
• Experience working collaboratively across teams, markets, and functions with a solutions-focused approach.
• Familiarity with project-management tools such as Monday.com and event technology such as Visit registration and Swapcard, or willingness to learn.
• Proficiency with Gen AI tools relevant to marketing operations and experience building personal AI workflows to improve quality and efficiency.
• Ability to take an agentic approach to problem-solving, break complex tasks into manageable steps, critically evaluate AI outputs, and apply human judgement.

Culture & Benefits

• Six-month fixed-term contract.
• Hybrid working arrangement with 2 office days and 3 home-working days.
• Inclusive, collaborative, learning-oriented culture focused on ambitious, imaginative, inspirational, and results-focused work.
• Commitment to sustainability, pro-inclusion, anti-racism, equal opportunity, and fair human-led candidate evaluation.