Analyst, Elite Care (Payments)

Location: Pasay, Manila, Philippines; .

Company

hirify.global is a global payments technology company supporting transactions among consumers, merchants, financial institutions, and governments in more than 200 countries and territories.

What you will do

• Deliver high-value customer service to hirify.global clients and staff while advocating for client needs.
• Handle moderately complex problems and coordinate with internal teams to meet client and hirify.global objectives.
• Collaborate with clients to identify efficiencies, customer impacts, and required actions through resolution.
• Partner with Client Success, Sales, Product, Systems, Risk, and Legal stakeholders to understand goals and develop solutions.
• Expedite solution implementation and resolution to support optimal performance of hirify.global products and services.
• Maintain client and stakeholder relationships while tracking market needs, rules, products, services, and industry trends.

Requirements

• Bachelor's degree and 2+ years of experience in financial services, payments, software, or information services.
• Commitment to exceptional client experiences, customer focus, empathy, and efficient issue resolution.
• Strong relationship management, strategic thinking, problem-solving, interpersonal, organizational, conceptual, and logical reasoning skills.
• Ability to work under pressure, manage multiple tasks, prioritize customer expectations, and operate independently when appropriate.
• Understanding of credit card processing, payment gateways, and related technologies.
• Sound business decision-making, goal setting, and delivery of high-quality operational results.
• Ability to develop and manage adaptable plans in changing environments and establish productive working relationships.
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Mastery of English required; additional languages are a plus depending on the region.

Culture & Benefits

• Individual-contributor role with independent work and guidance for complicated situations.
• Hybrid work arrangement requiring at least 3 office days per week; exact expectations are confirmed by the Hiring Manager.
• Work involves collaboration with clients and internal teams across hirify.global's global payments business.