Technical Support Specialist

Location: College Station, TX, US. Hybrid work may be available based on position eligibility; after training, eligible associates may work from home up to two days per week.

Company

hirify.global provides Key Control systems and related technologies for clients and field associates.

What you will do

• Provide technical support to clients and field associates.
• Troubleshoot and resolve issues involving PC systems, proprietary software, peripheral hardware, and operating systems.
• Support network, RFID, and GPS technologies.
• Develop troubleshooting, problem-solving, and customer service skills through technical labs, team shadowing, and practical support experience.

Requirements

• High school diploma or GED.
• Problem-solving skills.
• Customer service experience and/or professional verbal communication skills.
• Phone support and/or technical support experience is a plus.
• Troubleshooting and PC skills are a plus.
• Technical documentation skills are a plus.

Culture & Benefits

• Medical, dental, vision, and life insurance, plus a health savings account.
• 401(k) with up to 6% matching.
• Paid vacation, sick days, and holidays.
• Training, professional development, promotion from within, referral bonuses, and associate discounts.
• Onsite dining facility with complimentary breakfast and lunch, fitness center, onsite medical center, sports and social leagues, and volunteering opportunities.
• Non-smoking work environment.