Dispute Resolution Specialist (Fintech)

Location: Atlanta, hybrid; work may be performed onsite or remotely depending on business needs and the nature of the role.

Company

hirify.global develops affordable and responsible financial products, including consumer credit and financing products.

What you will do

• Communicate with customers and merchants during dispute investigation, resolution, collections, and risk mitigation.
• Review and investigate dispute narratives, contracts, and supporting evidence while meeting Reg-E timeframes.
• Identify fraud patterns, suspicious activity, high-risk customers, merchants, and loan-servicing issues for escalation.
• Prepare detailed investigation narratives explaining case activity, risks, and disposition decisions.
• Partner with stakeholders on speculative complaints, business errors, and service gaps.
• Perform cash reconciliations, entry adjustments, and refund discrepancy resolution.

Requirements

• 3+ years of experience in customer service or an equivalent role.
• Fundamental understanding of billing, collections, and debit and credit transactions.
• Outstanding written and verbal communication skills.
• Excellent organization, time management, attention to detail, and ability to identify errors or inconsistencies.
• Creativity in finding solutions quickly in response to customer and business demand.
• Critical-thinking skills and ability to make independent decisions within established guidelines and limits.
• Ability to adapt to changing policies and procedures while maintaining high-quality output in a fast-growing startup.
• Proficiency with Google Suite, Excel, Jira, and Tableau.
• Team-player mentality and a high level of integrity.

Culture & Benefits

• Collaborative and inclusive team environment.
• Paid time off and employer-paid medical, dental, and vision insurance options.
• 401(k) matching.
• Paid parking or platinum pass, wellness incentive program, and stocked kitchen.
• New Hire Training Program and open office workspace.
• Work requires managing multiple priorities, established workflows, schedules, service expectations, and potentially high-volume customer interactions.