Support Analyst (WMS)

Location: Pittsburgh, Pennsylvania, US; hybrid work setting. Applicants must be currently authorized to work full-time in the United States.

Company

hirify.global provides supply chain solutions using SAP, Blue Yonder, and proprietary software, including warehouse management systems and consulting services.

What you will do

• Analyze and troubleshoot customer business systems, software, processes, databases, code, and interfaces to identify root causes.
• Collaborate with developers, engineers, customers, and cross-functional teams to diagnose issues and implement solutions.
• Scope, estimate, schedule, test, deploy, and support issue-resolution efforts.
• Perform system maintenance and improvements, including upgrades, installations, configurations, desktop-level fixes, monitoring, and validation.
• Gather and fulfill requirements, manage customer expectations, track support trends, maintain documentation, and follow escalation procedures.
• Provide rotational on-call and off-hours support as needed for 24/7 coverage.

Requirements

• Bachelor’s degree in Computer Science or an equivalent degree.
• Proficiency in PL/SQL and Java, with intermediate to advanced experience in Oracle and SQL Server databases, SQL queries, and stored procedures.
• Working knowledge of Linux and Windows Server platforms, server hardware, RF equipment, and printers.
• Experience resolving business-critical customer issues, researching software problems, and developing effective solutions.
• Hands-on experience recommending and implementing technical solutions, including appropriate testing and deployment practices.
• Knowledge of Warehouse Management Systems, operational best practices, and applicable data privacy laws and practices.
• Strong written, verbal, and interpersonal communication skills with technical and non-technical stakeholders.
• Ability to prioritize and execute tasks in high-pressure environments, work independently and collaboratively, and adapt to new technologies.
• Applicants must be legally authorized to work for any employer in the United States; visa sponsorship is not available.

Culture & Benefits

• Full-time, exempt employment in a hybrid work setting.
• Paid parental leave, flexible time off, and eight paid holidays.
• Medical, dental, and vision insurance with FSA or HSA options.
• 401(k) plan with company matching up to six percent.
• Company-paid disability and basic life insurance, plus educational and employee assistance programs.

Hiring process

• Submit the application through the company career site.
• Recruitment consultancies should not contact the company by mail or telephone.