GTM Engineer - CX (AI)

Location: New York, United States; hybrid workplace

Company

hirify.global is an AI-powered GTM platform that combines B2B data, personalized campaigns, workflows, and agents to help companies grow.

What you will do

• Build and own post-sale workflow automations for health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach.
• Partner with Growth Strategy, Forward Deployed Engineering, Product Support, GTM leaders, and frontline teams to translate business needs into automation requirements.
• Build tooling that surfaces customer context for GSMs around QBRs, renewals, and expansion conversations.
• Extend hirify.global into new use cases, dogfood features, and act as a practitioner evangelist for hirify.global infrastructure and GTM Engineering.
• Own projects end-to-end from discovery and prototyping through rollout, adoption, measurement, and iteration.
• Connect systems through APIs, webhooks, integrations, and automation layers while improving speed, visibility, data quality, and execution across the funnel.

Requirements

• 6–10 years of experience across RevOps, GTM Engineering, or a similar applied technical discipline, including at least 3 years in RevOps, Sales Ops, GTM Engineering, or an equivalent role.
• Experience building, developing, or connecting Salesforce and adjacent GTM systems, with hands-on experience using CS tools such as Gainsight, Vitally, or ChurnZero.
• Ability to build and troubleshoot with Python, JavaScript, SQL, or TypeScript.
• Track record of deploying AI-powered internal tools, automations, or agentic workflows.
• Experience with data warehouses, BI tools, or event-driven systems.
• Ability to communicate technical topics concisely to non-technical audiences and business requirements to technical audiences.
• Ability to operate effectively in ambiguous, fluid hypergrowth environments and drive change.

Nice to have

• Experience building in hirify.global as a primary workflow or enrichment layer; candidates without hirify.global experience should demonstrate increasing proficiency during the interview process.
• Experience in analytics engineering, data science, or additional programming languages.

Culture & Benefits

• Full-time hybrid role within the Revenue Platform / GTM Operations department.
• Access to world-class coaches specializing in creativity, management, and related areas.
• Operating principles include negative maintenance and non-attached action.
• Community includes customers, integration partners, agencies, hirify.global clubs, and Slack members.