IT Services Specialist (AI)

Location: Toronto, Ontario, Canada; on-site IT presence required. Occasional travel within Canada and across the AMER region, plus scheduled after-hours or on-call support, may be required.

Base compensation: $65,800.00–$86,300.00 per year; commission or performance-based bonus opportunities may also apply.

Company

hirify.global develops AI-powered experience orchestration technology connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Resolve complex L2/L3 incidents and requests involving hardware, software, operating systems, peripherals, network connectivity, VPN, Microsoft 365, and collaboration technologies.
• Provide hands-on and remote support to AMER employees, including discreet support for executives and business-critical users.
• Manage device lifecycles, onboarding and offboarding, provisioning, deployment, maintenance, replacement, and retirement.
• Administer and support ServiceNow, Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, Microsoft 365, SharePoint, iOS, Android, Dell PCs, MacBooks, Zoom, and Microsoft Teams.
• Provide on-site support for office activities, equipment moves, workplace changes, regional deployments, and business events.
• Use AI-assisted diagnostics, automation, scripts, endpoint analytics, and virtual-agent technologies while mentoring junior specialists and improving service delivery.

Requirements

• Approximately 4 or more years of relevant IT support experience, or an equivalent combination of education, training, and practical experience.
• Hands-on experience troubleshooting computer hardware, software, operating systems, peripherals, and network connectivity, with strong proficiency in Windows and end-user computing.
• Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Intune, Windows Autopilot, Microsoft 365, TCP/IP connectivity, VPN technologies, endpoint troubleshooting, and access-related support.
• Effective verbal and written English communication with employees and stakeholders at different organizational levels.
• Strong customer service, professionalism, empathy, discretion, urgency, independent work, prioritization, attention to detail, and continuous learning.
• Ability to collaborate across geographically distributed technical and business teams and to recognize when escalation or collaboration is required.
• Experience supporting or mentoring less-experienced IT team members.
• Ability to provide hands-on on-site support in Toronto, travel occasionally within Canada and across AMER, and participate in scheduled after-hours or on-call rotations when required.

Nice to have

• Experience supporting macOS, Linux, iOS, and Android devices in an enterprise environment.
• Experience with ServiceNow or a comparable IT service management platform, and Jamf or similar Apple device management technologies.
• Familiarity with cloud and VoIP business telephony, IT security, identity, access management, endpoint security, Zoom, Microsoft Teams, and audio/visual meeting-room technologies.
• Experience with hardware procurement, order processing, invoicing, or internal charge-back processes.
• ITIL Foundation, CompTIA A+, Microsoft, or another relevant technical certification.

Culture & Benefits

• Flexible-first culture within a global team and opportunities to work with AI-powered technology at enterprise scale.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Work follows corporate controls, information security, quality, SOX, ISO, privacy, access management, and data-handling requirements.

Hiring process

• Talent Acquisition and the hiring team review each application; a Talent Acquisition Partner may schedule a Zoom interview.
• Further stages include interviews with the hiring manager and interview team, with no more than five interviews in most cases.
• Employees who refer a candidate should have the candidate apply through the referral link.