Customer Success Operations Senior Analyst (SaaS)

Location: Cairo, Egypt; hybrid workplace

Company

A global Customer Success organization focused on operational health, retention, and recurring revenue growth.

What you will do

• Support regional Customer Success managers and first-line managers worldwide.
• Participate in retention forecasting, CSM data operations, portfolio management, account allocation, customer lifecycle tracking, and Success KPI monitoring.
• Manage reporting requirements and ad hoc analysis to support executive decision-making.
• Review and improve Customer Success processes for global integration and scalability.
• Manage meeting agendas and notes and prepare resourcing for QBRs, All Hands, and off-sites.
• Coordinate with Internal Systems & Data on tool requirements, internal communications, and system workflows.

Requirements

• 2–4 years of experience in Customer Success Operations, Revenue Operations, or Sales Operations within a SaaS environment.
• Intermediate experience with Salesforce, including reporting, dashboards, and data architecture.
• Intermediate experience with Gainsight, including Success Plans, Playbooks, and Health Scoring.
• Strong written and verbal English communication skills and the ability to translate complex data into actionable insights for regional directors.
• Exceptional attention to detail and a GTM-oriented approach to data, with the ability to solve risks at scale.
• Proven ability to work cross-functionally and manage competing priorities in a fast-paced environment.
• A proactive, self-starting approach to identifying friction in the customer lifecycle and proposing scalable solutions.

Culture & Benefits

• Hybrid workplace in Cairo.
• Work with global Customer Success teams and internal systems stakeholders.
• Equal opportunity employment.
• Personal data is processed for recruitment purposes in accordance with the candidate privacy policy.