Field Service Technician - Networking

Location: Farmers Branch, Texas, United States; on-site field work throughout the Dallas-Fort Worth area with approximately 25% travel outside the market.

Pay: $25–$40 per hour, based on experience.

Company

hirify.global provides customer-facing technical support for networking equipment and connected technology at commercial locations.

What you will do

• Install, service, inspect, and troubleshoot routers, switches, wireless access points, PoE devices, IP cameras, and other network-connected equipment at customer sites.
• Inspect physical connections, identify hardware and connectivity issues, and replace faulty components when needed.
• Use a methodical hands-on troubleshooting process to resolve networking problems and determine when configuration changes, remote support, or ISP involvement is required.
• Coordinate with hirify.global’s remote support team and communicate findings clearly.
• Work independently at customer locations, own issues through resolution or escalation, and verify equipment and services before closing visits.
• Travel to customer sites throughout the Dallas-Fort Worth area; some projects may require late or weekend work.

Requirements

• Professional experience in field service, on-site technical support, or installation and troubleshooting of networking or connected equipment at customer locations.
• Hands-on experience installing, servicing, inspecting, and troubleshooting routers, network switches, wireless access points, or similar equipment.
• Practical understanding of Ethernet, IP addressing, DHCP, DNS, VLANs, and PoE sufficient to recognize common issues and communicate findings.
• Ability to troubleshoot equipment and physical connectivity issues, escalate configuration-related problems to remote support or the ISP, and follow technical instructions.
• Ability to work independently at customer sites, prioritize assignments, and take ownership through resolution or appropriate escalation.
• Strong customer service, communication, problem-solving, and documentation skills.
• Ability to travel to customer sites throughout the Dallas-Fort Worth area.
• The role focuses on installing, servicing, and troubleshooting networking equipment and connectivity issues; cable installation alone is not sufficient.

Nice to have

• Experience supporting restaurants, retail locations, hospitality businesses, or other commercial or multi-location environments.
• Experience with IP cameras, POS systems, VoIP phones, or other network-connected business equipment.
• Familiarity with Cisco, Ubiquiti, or Meraki networking equipment and platforms.
• Experience with low-voltage systems, structured cabling, cable termination, and cable testing.
• CompTIA Network+ or Cisco CCNA certification.

Culture & Benefits

• Healthcare benefits, recognition and rewards, and company events.
• Path to promotion.
• Monday–Friday schedule, typically 8:00 AM–5:00 PM.
• Some projects require late or weekend work.
• $1,500 bonus after 90 days for meeting KPIs, having no unapproved absences, and completing installs on schedule according to the SOW and company standards.

Hiring process

• Answer every screening question.
• Include a written answer to the troubleshooting scenario; applications without this answer will not be reviewed.