Senior Manager, Outsourced Payroll (ADP RUN)

Location: Remote within the United States, including Pennsylvania, Ohio, Indiana, Illinois, Wisconsin, and Texas

Salary: $70,300–$169,900

Company

hirify.global is a professional services firm providing tax, assurance, advisory, and business services through its U.S. practices and global network.

What you will do

• Lead the ADP RUN or ADP Workforce Now outsourced payroll service delivery group and its client portfolio.
• Resolve complex payroll escalations with internal specialists, ADP, and other partners while improving processes, controls, and quality standards.
• Own client satisfaction and retention, including a 90% or better year-over-year renewal target, executive reviews, and recovery plans.
• Manage and develop at least two Account Managers and support their teams through coaching, performance management, succession planning, and workload planning.
• Manage group capacity, staffing, utilization, pricing, scope, account margins, and operational risks.
• Support proposals, new and recurring business calls, cross-service expansion, and transitions from sold work into implementation and ongoing delivery.

Requirements

• At least eight years of experience leading, coaching, and mentoring teams, including direct management of people managers.
• Bachelor’s degree required.
• Certified Payroll Professional (CPP) certification required.
• Advanced proficiency in ADP RUN and/or ADP Workforce Now, including complex payroll issue resolution.
• Experience leading a client service portfolio involving retention, service recovery, recurring business reviews, and executive-level communication.
• Experience managing capacity, staffing, utilization, pricing, scope, and account margins in a professional services environment.
• Experience identifying and advancing cross-service opportunities that expand client relationships.
• Strong payroll knowledge covering multi-state processing, controls, compliance, reconciliations, and vendor coordination.
• Strong problem-solving, judgment, organization, project management, negotiation, and written and verbal communication skills, with the ability to turn operational and financial data into decisions and action plans.
• Advanced Microsoft Office skills, especially Excel, and the ability to learn and use firm and client systems.
• Commitment to exceptional client service, quality, ethical conduct, continuous improvement, and timely execution.

Culture & Benefits

• Full-time employment with a compensation and benefits package for eligible employees.
• Continuing education and knowledge sharing are part of the role.
• Work location requirements should be confirmed with the hirify.global talent acquisition professional.