Technical Account Manager (TAM)

Location: Auckland or Wellington, New Zealand; the work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global is an independent, end-to-end IT services company serving private and public sector clients across 70 countries.

What you will do

• Manage day-to-day delivery operations for assigned client accounts.
• Lead client commitments, service levels, incremental growth, and account performance updates.
• Collaborate with Account Delivery Associates and senior leadership to maintain smooth operations and track key performance metrics.
• Develop and maintain client relationships to understand needs.
• Assist with account budgeting and cost control.
• Address, resolve, and escalate account-related issues when necessary.

Requirements

• Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
• Typically 7+ years of relevant industry experience, including at least 3 years in a similar role.
• Proven experience in account delivery and leadership roles.
• Proficiency in strategic planning, reporting, client relationship management, and team leadership.
• Continuous learning and up-to-date knowledge of industry trends and technology.

Nice to have

• Advanced degree in a relevant field.
• Relevant certifications, such as PMP.

Culture & Benefits

• Full-time employment with an emphasis on in-person collaboration and flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive equal-opportunity environment welcoming people from diverse backgrounds.
• Reasonable accommodation may be considered for qualified candidates with physical or mental disabilities.