Program Manager, Operations Readiness (Autonomous Vehicles)

Location: Hybrid, with 2 days per week in Santa Clara, Phoenix, Dallas, or Toronto

Company

hirify.global develops Level 4 autonomous transportation technology and autonomous trucks for short-haul, B2B middle-mile logistics.

What you will do

• Own readiness programs for software releases, hardware improvements, platform updates, operational process changes, and end-state rollouts from scoping through post-launch stabilization.
• Build standard work, templates, checklists, and go/no-go gates using lean principles, value stream mapping, waste elimination, and root cause analysis.
• Bridge Technical Engineering and Operations by translating technical changes into operational impact and escalating field feedback into engineering priorities.
• Manage operations issue intake, prioritization, routing, escalation, and resolution tracking.
• Coordinate with Product, Training, and Safety on dependencies, documentation, SOPs, training, communications, risk mitigation, and regulatory alignment.
• Plan phased or market-by-market rollouts, coordinate launches, and run retrospectives to improve readiness processes.

Requirements

• Bachelor’s degree in Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
• 5+ years of experience in program management, operations, or launch management.
• Experience managing cross-functional programs with multiple stakeholders, including technical engineering teams.
• Experience building or running an issue triage, intake, or escalation process.
• Working knowledge of lean principles and process standardization.
• Experience preparing operations teams for product, technology, or process changes.
• Excellent written and verbal communication, including translating technical information into clear operational guidance.
• Experience with program management and issue tracking tools such as Jira, Confluence, Asana, or Smartsheet.

Nice to have

• Experience in autonomous vehicles, trucking, logistics, or fleet operations.
• Lean Six Sigma Yellow or Green Belt, or equivalent lean training.
• Experience supporting software or hardware release cycles in a technology or robotics environment.
• Familiarity with safety-critical operations and change management processes.
• Experience working with training and enablement teams to roll out SOPs and field training.
• PMP, CSM, or similar program management certification.
• Experience in a high-growth or startup environment.

Culture & Benefits

• Hybrid work arrangement requiring two days per week at a designated office location.
• Collaborative, respectful, agile, diverse, and inclusive work environment.
• Opportunity to contribute to autonomous middle-mile logistics and a more resilient, sustainable supply chain.