Program Manager (AI)

Location: Hybrid in New York City or San Francisco, United States

Salary: $207K–$230K base pay, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose AI systems intended to benefit humanity.

What you will do

• Build and operate the partner model from sourcing and selection through onboarding, support, renewal, and exit.
• Coordinate partner agreements, vendor setup, payments, reporting, budgets, risks, and dependencies with Legal, Finance, Procurement, and other stakeholders.
• Plan and support local workshops, deployments, events, marketing, communications, and follow-up while preserving local ownership.
• Build partner systems including intake, knowledge bases, service logs, check-ins, playbooks, and scalable support processes.
• Coach local operators, resolve onboarding and service-quality issues, manage expectations, and maintain trusted relationships with partner organizations.
• Assess program impact using service delivery data, beneficiary feedback, and product-use signals, then bring findings into program and product improvements.

Requirements

• 8+ years owning a complex partner, community, or operational program from early design through execution at scale, with clear examples of personally building and improving programs.
• Strong operational judgment and follow-through across onboarding, financial workflows, events, and multiple stakeholder groups.
• Ability to earn trust with small-business owners, local technical operators, and community leaders; explain expectations clearly and handle difficult conversations.
• Practical familiarity with ChatGPT, Codex, and AI-enabled workflows, with the ability to work credibly with technical specialists and explain tools to less technical users.
• Ability to use quantitative data and qualitative feedback to distinguish meaningful outcomes from activity counts and improve processes without unnecessary bureaucracy.
• Clear writing, early risk communication, independent work through ambiguity, and effective cross-functional collaboration.
• Experience creating playbooks, support systems, or automation that enables high-touch programs to scale.

Nice to have

• Experience operating local-services, small-business, nonprofit, fellowship, ambassador, or distributed partner programs.
• Experience coordinating vendor onboarding, invoices, budgets, or grant-like payment workflows with Finance and Legal.
• Experience running hands-on workshops or community events and translating successful local practices into reusable resources.
• Experience working across marketing, product, analytics, public-policy, or regional teams.

Culture & Benefits

• Hybrid work in New York City or San Francisco, with daily meals in offices and eligible meal-delivery credits.
• Medical, dental, and vision insurance, employer HSA contributions, FSA options, commuter benefits, and a 401(k) with employer match.
• Paid parental, medical, caregiver, sick, and safe leave; flexible PTO for exempt employees and up to 15 annual days for non-exempt employees.
• 13+ paid company holidays, coordinated paid office closures, mental health and wellness support, and employer-paid life and disability coverage.
• Annual learning and development stipend, relocation support for eligible employees, charitable donation matching, and wellness stipends.
• Employment is at-will; compensation may be modified based on individual performance, team or company results, or market conditions.