Private Client Manager (Insurance)

Location: Hybrid role based in London, with York also listed as a location, United Kingdom.

Company

hirify.global UK is a specialist insurance provider focused on high standards of service and insurance tailored to customers' individual circumstances.

What you will do

• Own and develop an allocated portfolio of Private Client customers, taking responsibility for service, retention, relationship quality, and appropriate growth.
• Act as the named point of contact for home insurance customers, managing enquiries, policy changes, documentation, issue resolution, and related administration.
• Build contact strategies around renewals, material changes, significant life events, and emerging customer needs.
• Work with Underwriters to ensure risks are accurately understood, customers have appropriate protection, and policies remain suitable as circumstances change.
• Identify retention, cross-sell, referral, and new business opportunities through customer conversations and lead generation.
• Complete selected home visits for Ultra High Net Worth customers and represent hirify.global at customer meetings, introducer appointments, events, and partner engagements.

Requirements

• Experience in personal lines insurance, account management, customer relationship management, or policy servicing.
• Strong understanding of home insurance and the insurance lifecycle, including new business, adjustments, renewals, and cancellations.
• Excellent relationship management and customer service skills, including confidence supporting complex or high-value customer needs.
• Ability to explain policy information clearly and translate technical detail into practical customer guidance.
• Strong telephone, written communication, and stakeholder management skills.
• High accuracy, organisation, personal ownership, and the ability to manage a portfolio, prioritise competing demands, and follow through on commitments.
• Commercial awareness and confidence identifying suitable retention, referral, and growth opportunities.
• Ability to collaborate with Underwriters, operations colleagues, and external introducers.
• Comfort working within defined authorities, controls, regulatory requirements, service standards, and compliance requirements.

Nice to have

• Experience with High Net Worth or Private Client home insurance customers.
• Knowledge of hirify.global Private Client products, underwriting appetite, and service model.
• Experience in portfolio development, lead generation, professional introducer relationships, or event-based prospecting.
• Experience conducting customer visits or managing complex, high-value relationships.
• Cert CII qualification or willingness to work towards a relevant professional insurance qualification.

Culture & Benefits

• Permanent, full-time employment with hybrid working arrangements aligned with current hirify.global policy and role requirements.
• Inclusive culture focused on diversity, high standards, and selecting the best people for the job.
• Opportunity to contribute to process improvements, portfolio exercises, and wider Direct High Net Worth initiatives.