Customer Relationship Manager (Fleet Services)

Location: Onsite at the Lawnswood office in North Leeds, United Kingdom (LS16 6QY)

Basic salary: £26,782 per annum; monthly commission with OTE of £350 per month.

Company

hirify.global provides fleet solutions and services to businesses across the UK, supporting over 50,000 customers with more than 300 employees across five offices.

What you will do

• Develop and maintain relationships with an existing portfolio of customers, primarily by phone and email.
• Identify early reductions in customers’ fuel spend, understand the reasons, and provide suitable solutions.
• Handle customers transferred from New Business and Customer Support teams.
• Deliver high-quality customer service and respond to customer emails and correspondence.
• Help customers use the My Fleet Hub online account management portal and keep customer data up to date.
• Discuss and cross-sell the full range of fleet products and services.

Requirements

• Customer-focused approach.
• Enthusiasm and strong communication skills.
• Willingness to learn about fleet products and services.
• Interest in understanding customers and their businesses.
• Enjoy speaking with customers by phone and have a good telephone manner.
• Organised, with the ability to prioritise workload.

Culture & Benefits

• Full-time onsite role with sociable working hours and no weekends or evenings.
• Monthly commission subject to achieving KPIs, with OTE of £350 per month.
• 25 days of annual leave plus an additional day for your birthday.
• Early Friday finish, free breakfast, and a supportive working environment.
• Pension and life assurance at four times salary.
• Dress-down office environment.