Site Support Engineer – Senior (Detroit)

Location: Onsite in Detroit, Michigan; US citizenship is required to attain and maintain a DHS/TSA clearance.

Salary: $62,000–$72,000 annually.

Company

hirify.global delivers IT services and solutions that help government agencies improve their operations and services to citizens.

What you will do

• Lead site-level IT support, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Maintain operational uptime and reliable IT services.
• Support TSA airport staff, regional management, and TSA executives.
• Evaluate service performance, manage and document tickets, optimize systems, and recommend service-delivery improvements.
• Refine Knowledge Base articles using lessons learned to support continuous process improvement.

Requirements

• High school education with 6 years of experience, or commensurate experience; 6 years of IT support experience required.
• Expert-level IT field support and leadership skills, including complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, desk-side tasks, and deployment strategies.
• Advanced troubleshooting, strategic thinking, interpersonal and communication skills, and leadership across multiple technical tasks.
• US citizenship required to attain and maintain a DHS/TSA clearance.

Culture & Benefits

• Collaborative environment focused on meaningful government IT work and continuous improvement.
• Employee Assistance Program, corporate discounts, pet insurance, and flexible work environment.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance, available to full-time employees.
• Referral Bonus Program and Internal Mobility Program.

Hiring process

• Virtual video interview with the hiring manager and/or team; the camera must be on and a valid photo ID must be presented during each interview.
• Enhanced biometric ID verification and background screening, including criminal history, education, and employment verification.