SMB Customer Success Manager

Location: Remote from Mexico

Company

hirify.global provides an all-in-one SaaS platform that helps hospitality businesses automate, optimize, and scale operations, with integrations across 150+ industry partners.

What you will do

• Manage post-sale engagement, customer retention, growth, and renewals for SMB clients.
• Analyze customer performance metrics to identify growth opportunities and areas for improvement.
• Advise customers on product use, benefits, industry practices, and new solutions.
• Collaborate with Sales, Implementation, Finance, Support, and other internal teams to deliver services and exceed client expectations.
• Maintain current knowledge of product offerings, features, enhancements, and best practices.

Requirements

• 2+ years of account management experience in complex SaaS software.
• Fluent English and Spanish are required.
• Track record of meeting and exceeding sales quotas, negotiating contract terms, handling objections, and closing deals to drive revenue growth.
• Expertise in client retention strategies, customer satisfaction, and long-term partnership development.
• Ability to work in a fast-paced environment and contribute as an outstanding team player.
• Familiarity with CRM software; Salesforce is preferred.
• Strong verbal and written communication, organizational skills, and ability to manage multiple priorities and deadlines.
• Technical acumen to communicate complex concepts with technical and non-technical stakeholders.

Nice to have

• Hospitality or property management industry experience.
• Additional language proficiency.

Culture & Benefits

• Remote work from Mexico.
• Fast-paced, global, and impact-driven environment.
• Collaboration with a team of 900+ members across 16 countries.