Senior Operations Transformation Project Manager (AI)

Location: Onsite at the Santa Ana, CA headquarters 5 days per week; up to 25–30% domestic and international travel required. Candidates must be authorized to work in the United States.

Salary: $157,000–$185,000 per year, with possible bonuses, commissions, or other compensation.

Company

hirify.global provides technology-enabled grading, authentication, vaulting, and sales services for collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Lead strategic operational initiatives sponsored by the COO and senior leadership, including new site and capability launches, network expansion, technology-enabled process changes, and cross-department workflow redesign.
• Design future-state processes and operating models covering workflows, layouts, staffing, handoffs, system touchpoints, controls, and performance metrics.
• Own implementation from pilot through rollout, including go/no-go criteria, cutover planning, hypercare, transition to steady state, UAT, and adoption.
• Coordinate launch teams across Operations, Product & Technology, Facilities, Procurement, HR/Talent, Learning, and Quality; build SOPs and training with Learning.
• Develop business cases with Finance, track post-launch value realization, and report progress to executive scorecards and steering committees.
• Lead change management and executive stakeholder communication while hiring, developing, and coaching transformation program leads.

Requirements

• 8+ years in operations, operations strategy, or transformation roles, including 3+ years leading teams and cross-functional programs.
• Proven experience designing and launching processes, operating models, or sites in high-volume operations such as fulfillment, logistics, processing, or manufacturing.
• Experience leading operational readiness for technology or automation deployments and system migrations, including hands-on UAT and cutover.
• Strong business case and financial modeling skills that withstand CFO-level scrutiny.
• Excellent structured problem-solving and executive communication skills, with the ability to drive decisions in ambiguous, fast-moving environments.
• Willingness to travel up to 25–30%.

Nice to have

• Management consulting experience in operations or strategy combined with in-house operating experience.
• Experience with multi-site or international launches.
• Familiarity with Lean principles as an input for designing efficient, controlled processes.
• Experience in high-mix, high-value, or authentication-sensitive operations.
• PMP or equivalent program management credential.

Culture & Benefits

• Full-time employees are eligible for medical, dental, vision, fertility, commuter, and educational assistance benefits.
• 401(k) matching, flexible time off for salaried employees, and ten paid company holidays.
• Employee discounts on select grading services.
• Some teams offer flexible schedules and varying shifts.
• Celebrations, holiday events, and team-building activities are available.

Hiring process

• Cameras are required during video interviews; some interview steps may take place by phone.
• Remote-role language does not apply to this position; candidates may be asked to participate in an onsite interview during final stages at the company’s discretion.