Senior Manager, Customer Success Technical Delivery Lead (AI)

Location: Bay Area, California, United States; flexible-first work with office, home, or hybrid options. Candidates must be legally authorized to work in the United States.

Salary: $125,700–$179,600 for candidates in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas; other U.S. salary bands may apply based on location. Eligible for annual bonus compensation.

Company

hirify.global provides cloud-based SaaS solutions for the property and casualty insurance industry, including more than 1,000 successful implementations.

What you will do

• Lead planning, execution, deployment, and post-deployment support for software upgrades across multiple complex projects.
• Define and review technical requirements covering security, integrations, performance, quality, operations, and deployment.
• Serve as the primary technical contact and escalation point for customers, engineering teams, and project stakeholders.
• Analyze release notes and code changes, assess upgrade impact, develop low-impact upgrade paths, and manage remediation activities.
• Debug custom and base code, resolve integration and customer issues, and develop automation and utilities to improve upgrade efficiency.
• Manage delivery risks, provide status updates, mentor team members, and continuously improve upgrade processes.

Requirements

• Bachelor’s degree in a technical discipline or equivalent experience in network administration, programming, or information systems.
• At least 6 years of professional software development experience.
• Experience in customer-facing roles and managing teams and direct-report performance.
• Deep understanding of the Duck Creek product suite and its technical components.
• Professional experience with C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2003/2008 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, and AJAX.
• Deep experience with .NET solutions, SQL, relational database design, XML, and XSL.
• Experience with generative AI and AI-powered development tools, including GitHub Copilot, Microsoft Copilot, automated code analysis, and testing solutions.
• Ability to evaluate, implement, and govern AI-driven automation for upgrades, impact analysis, code remediation, and operational processes while maintaining security, quality, and compliance.
• Experience or knowledge of P&C insurance applications, software development life cycles, and systems integration across policy, billing, claims, reinsurance, and third-party systems.
• Effective written and verbal communication, collaboration, critical thinking, adaptability, ownership, and willingness to learn new technologies.
• Travel requirement: 0–25%.

Nice to have

• Experience implementing Duck Creek Example Platform solutions for Policy Administration, Billing, and/or ASW Claims.

Culture & Benefits

• Flexible-first work environment supporting office, home, and hybrid schedules.
• Inclusive, collaborative, team-oriented culture focused on respect, listening, care, value, and leadership.
• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with a 6% employer match up to $12,000 annually, plus FSA and HSA options.
• Paid holidays, vacation, volunteer time, and an Employee Assistance Program.
• AI-assisted recruitment tools may support application review, but final hiring decisions are made by people.

Hiring process

• The application window remains open until the role is filled or enough qualified candidates are identified.
• hirify.global does not accept or pay fees for hires resulting from unsolicited headhunter or agency resumes.