IT Support Specialist

Location: Fully remote

Salary: $50,000–$60,000/year

Company

hirify.global provides services for the Deaf community.

What you will do

• Respond to support tickets, messages, and emails; diagnose and resolve incidents within SLA targets.
• Troubleshoot software, operating system, hardware, peripheral, and network issues.
• Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID, and Intune.
• Manage user provisioning, deprovisioning, permissions, identities, access rights, and authentication systems.
• Configure and image desktops, laptops, and mobile devices for employees.
• Maintain IT documentation, investigate security alerts, remediate vulnerabilities, escalate incidents, and participate in IT projects.

Requirements

• Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least two years of hands-on technical support experience.
• Experience with ITSM tools such as FreshService, ServiceNow, or Jira Service Management.
• Strong problem-solving, analytical, time-management, multitasking, and prioritization skills.
• Ability to meet promised response and resolution times and work independently or as part of a team.
• Comfort with remote collaboration tools, including video conferencing and instant messaging.

Nice to have

• CompTIA A+, Network+, or equivalent entry-level certification.
• American Sign Language proficiency.

Culture & Benefits

• Fully remote work environment.
• Work follows security policies, data protection standards, and change management procedures.