Senior Technical Solutions Specialist (Italian-speaking)

Location: Spain, Czech Republic, Portugal, Bulgaria, or fully remote worldwide; work within a ±1 CET time frame. Employees based in Mauritius can work anywhere on the island but are expected to collaborate in person at the Port Louis office approximately once per week.

Company

hirify.global provides privacy and compliance technology for more than 110,000 businesses and is part of team.blue.

What you will do

• Join sales calls and deliver product demonstrations for enterprise clients, showing how hirify.global works and the value it provides.
• Answer technical questions during negotiations and guide clients through testing, setup, and technical onboarding.
• Act as the primary contact for high-level technical requests through email and technical calls.
• Research, reproduce, and resolve complex customer issues, collaborating with Product and Development on fixes and new features.
• Explain product limitations constructively and share technical knowledge with Sales and Customer Success colleagues.
• Over time, support Consent Manager clients.

Requirements

• At least 3 years of experience in Technical Support, Technical Specialist, Solutions, or a similar role in a SaaS or hosting company.
• Native Italian and full professional English.
• Hands-on knowledge of HTML, CSS, and JavaScript, plus experience with Google Tag Manager.
• Solid debugging skills using DevTools or Inspect Element and the ability to reproduce customer scenarios.
• Proven experience working directly with clients in writing and on calls, using clear and structured communication.
• Ability to collaborate with several teams simultaneously.
• Flexibility to occasionally work later hours to support clients in the US.

Nice to have

• German proficiency.
• Experience with WordPress plugins or themes, or Shopify.
• Familiarity with privacy, compliance, or cookie consent topics.
• Knowledge of other front-end or back-end languages, such as React or PHP.

Culture & Benefits

• Fully remote work is available, with the option to work from company offices where applicable.
• Remote onboarding and collaboration in an international, multicultural, and highly collaborative environment.
• Fully paid week-long company retreats held once a year.
• Annual flexible budget of up to €1,000 for health coverage, meal vouchers, childcare, learning, fitness, or other lifestyle needs, subject to local regulations.
• Work equipment supply scheme.

Hiring process

• Submit a CV in English.
• During video interviews, candidates may be asked to disable virtual backgrounds or filters, show an ID, or answer follow-up questions; alternative arrangements can be requested.