Contract Technical Support Rep I - Bilingual (English/Spanish)

Location: US remote; 7:00 AM–3:30 PM Pacific Time, with infrequent on-call weekend work potentially required.

Starting pay: $24.50 per hour.

Company

hirify.global provides real-time item-level visibility, label management, traceability, authentication, and automated inventory management solutions through its BarTender platform and Mojix SaaS traceability platform.

What you will do

• Act as the first point of contact for external customers by email, chat, and phone.
• Provide technical support in English and Spanish for enterprise software, SaaS and on-premises solutions, printer drivers, and third-party applications.
• Identify, troubleshoot, resolve, document, and escalate customer issues to higher support tiers when needed.
• Research software capability questions from resellers and end users and contribute to support documentation and the Knowledge Base.
• Suggest product improvements and collaborate with Engineering, IT, QA, and Sales.
• Take on special tasks and projects such as report writing, product documentation, and programming.

Requirements

• At least 2 years of experience as a technical support representative, with excellent customer service and troubleshooting skills.
• Strong knowledge of Windows operating systems and the ability to quickly learn new software.
• Outstanding written and verbal English and Spanish communication skills.
• Problem-solving and active listening skills.
• Ability to collaborate with different teams and work independently with self-motivation.
• A Computer Science degree, technology certification, or equivalent work experience.

Nice to have

• Completed CompTIA A+ certification.

Culture & Benefits

• Temporary 6-month direct contract with potential for extension.
• Direct contractor status is not eligible for benefits.
• Must be set up as an independent contractor or self-employed before the contract starts.
• Dynamic, culturally diverse, and collaborative environment focused on customer product experiences.
• Workplace culture values diversity, equity, inclusion, individual backgrounds, and employee ideas.