Tech Phone Support Specialist (Windows Server)

Location: Remote eligible; United States, Minnesota Field. Unrestricted authorization to work in the US is required.

Salary: $27.81–$40.79 per hour, plus eligibility for a discretionary annual incentive plan.

Company

hirify.global develops identity-centric security solutions and serves customers in more than 150 countries.

What you will do

• Support CardWizard Solutions on customer server hardware and Windows Server environments.
• Investigate customer issues through phone, email, and remote connections.
• Resolve issues escalated from first-level phone support and on-site technicians, escalating to engineering when needed.
• Support end-user installations, configurations, updates, and migrations.
• Act as a technical contact for customers, distributors, channel partners, technicians, and internal teams.

Requirements

• At least 2 years of experience in an IT environment.
• Excellent verbal communication, customer service, problem-solving, and troubleshooting skills.
• Experience with general networking technologies and concepts.
• Experience configuring and maintaining Windows Server environments, associated tools, and utilities.
• Previous experience in a customer service environment.
• Must pass pre-employment screenings for a trusted role.
• Must be legally authorized to work in the US without restrictions.

Nice to have

• Associate degree in Information Technology or equivalent, advanced technical education, or relevant technical certification such as A+, MCSA, or MCSE.
• Networking or software certifications such as Network+ or CCNA.
• Financial institution industry experience.
• Knowledge of SQL, IIS, TCP/IP, VMware, Cisco, SAN, and LAN/WAN.
• Experience supporting remote and mobile users and computing or communications systems.
• Experience with systems backup and recovery technologies.

Culture & Benefits

• Full-time employment with career growth, learning initiatives, and professional development opportunities.
• Remote, hybrid, and on-site flexibility options are available within applicable role conditions.
• Medical, vision, dental, life and disability insurance, mental health coaching, and virtual fitness programs.
• 401(k) matching, paid personal time off, 12 paid holidays, parental leave, and education reimbursement.
• Collaborative, inclusive, and diversity-focused work environment.