Head of Banking Operations (Fintech)

Location: Milan, Italy; relocation to the Luxembourg office is required. Hybrid work with three days per week in-office.

Company

hirify.global is building a financial platform that makes payments and other financial services easier and more accessible for millions of users.

What you will do

• Own SEPA, TARGET, domestic schemes, securities and fund rails, foreign exchange where required, and the money side of card operations.
• Ensure daily reconciliation of all client money, assigning ownership, root causes and remediation dates to every break.
• Scale operations through process improvement and automation, reducing failed or delayed payments, manual work, transaction costs and operational losses.
• Prepare new products for launch with the appropriate accounts, payment rails and controls.
• Manage banks, processors and other partners, maintain tested backups for critical partners, and provide payment expertise and accurate explanations to Customer Operations.
• Hire, structure, mentor and develop the Banking Operations team while collaborating transparently with peers.

Requirements

• Deep expertise in European payment infrastructure, including SEPA rulebooks and R-transactions, card schemes and processing, SWIFT and TARGET; personally delivered at least one major scheme migration.
• Hands-on experience in securities, custody or fund operations.
• Experience running operations in a licensed bank, electronic money institution, payment institution or payment processor.
• Experience owning a reconciliation estate and reducing reconciliation breaks and operational losses.
• Demonstrated success hiring, structuring and leveling an operations team.
• Track record of increasing operational volumes through automation and process improvements rather than headcount growth.
• Credibility with correspondent banks, payment schemes and regulators.
• Experience in a fast-growing, product-driven environment and ability to challenge and collaborate with engineers and product managers using data.
• Based in Luxembourg or ready to relocate there.
• Fluent English required. Italian is a plus.

Culture & Benefits

• High-growth, fast-moving environment focused on ownership, transparency, integrity, feedback and continuous improvement.
• Significant equity participation through a Stock Option Plan.
• Private health insurance for employees and families, psychological support, mental health workshops and meal vouchers.
• Relocation support, professional development programs, internal mobility and language courses.
• Unlimited PTO, flexible working hours, hybrid work with three office days per week and the option to request additional remote time.
• Enhanced parental leave and additional leave for child sickness.

Hiring process

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