IT Operations Engineer (AI)

Location: New York, NY / San Francisco, CA / Remote; occasional office work may be required for candidates based near the NYC or SF offices.

Company

hirify.global is an AI-native digital health system and dietitian-led metabolic health clinic delivering insurance-covered care across all 50 states.

What you will do

• Own day-to-day IT support, resolve requests, close the loop, and reduce repeat issues through automation and process improvements.
• Manage employee and contractor onboarding and offboarding end to end.
• Own device procurement, logistics, hardware enrollment, and MDM across Mac and Windows fleets.
• Administer Okta, Google Workspace, Slack, and the broader SaaS ecosystem, including identity data and HRIS-driven access flows.
• Build Okta Workflows and IT automation or AI help desk integrations to eliminate manual access and lifecycle work.
• Support NYC and SF office IT, documentation, self-service knowledge bases, SOC 2 and HITRUST controls, and access reviews.

Requirements

• 3–6 years of IT operations or systems administration experience, including experience as one of the first IT hires at a high-growth startup.
• Hands-on production administration of Okta, including SSO, SCIM app integrations, group rules, and HRIS-driven lifecycle management.
• Administration experience with at least one MDM platform: Iru/Kandji, Jamf, or Intune; the fleet is predominantly Mac with a small Windows component.
• Experience managing a high-volume support queue on a small IT team while delivering operational improvements.
• Strong automation mindset and ability to eliminate manual processes.
• Ability to own issues end to end, improve ambiguous or missing processes, and support users remotely or in person.
• Clear written communication and ability to explain technical context to non-technical stakeholders.
• Attention to detail for compliance and audit work, with pragmatic prioritization in urgent environments.

Nice to have

• Experience with AI help desk or IT automation platforms.
• Endpoint security experience, preferably CrowdStrike.
• Networking or office IT fundamentals, including UniFi, Meraki, or conference room AV.
• Experience in a HIPAA-regulated or healthcare company.

Culture & Benefits

• Full-time role reporting to the Head of IT and working with Engineering, People, and cross-functional partners.
• Remote work is available, with occasional office work for candidates near NYC or SF.
• Work in a high-growth environment scaling from 350 to more than 800 employees.
• Culture emphasizes ownership, resilience, candid feedback, ambitious problem-solving, and low-ego collaboration.