Supervisor Operations

Location: New York, New York

Company

hirify.global provides mobility-related technology and services.

What you will do

• Develop and motivate employees through communication, coaching, feedback, performance reviews, 1-on-1 sessions, staff meetings, and team huddles.
• Manage daily operations, inventory levels, staffing forecasts, and workforce capacity to meet or exceed customer-specific SLA requirements.
• Address employee performance, behavior, attendance, and tardiness issues with leaders and Human Resources, including progressive discipline where needed.
• Build relationships with internal departments, customers, and third-party vendors.
• Support process and organizational change initiatives as a change agent.
• Handle escalated customer issues and service recovery by phone, email, or in person.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least two years of leadership experience in some capacity; previous supervisor experience is a plus.
• Ability to develop and successfully engage employees.
• Strong analytical, problem-solving, and decision-making skills.
• Professionalism, collaboration, and exceptional internal and external relationship-building skills.
• Strong verbal and written communication skills.
• Quality-focused approach with strong attention to detail.
• Ability to prioritize, multitask, and meet assigned deadlines.
• Strong computer skills using Microsoft Office, especially Excel, as well as Word and PowerPoint.

Culture & Benefits

• Work in alignment with values centered on accountability, customer focus, integrity, courage, collaboration, inclusion, and employee development.
• Candidate personal data may be retained for up to two years after the recruitment process closes, with explicit consent.
• hirify.global is an equal opportunity employer.