Collections Specialist (AI)

Location: Fully remote, based in Mexico; candidates must be legally authorized to work in Mexico. Core working hours require at least 6 hours of overlap with US Central or Eastern business hours.

Salary: $147–$180 per hour, depending on experience.

Company

hirify.global provides end-to-end social good software for nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations.

What you will do

• Contact US-based customers by phone and email about overdue balances and facilitate timely payment resolution.
• Investigate and resolve contract, billing, and payment inquiries.
• Negotiate payment plans and execute collections strategies aligned with company policies and financial objectives.
• Document customer commitments, payment arrangements, and account activity accurately.
• Partner with internal teams to resolve account issues and communicate account-level risks to management.
• Generate and analyze collections reports while working toward individual and departmental performance targets.

Requirements

• Proven experience as a Collections Specialist or in a similar role.
• Bilingual English and Spanish required; strong written and spoken English fluency is essential for customer-facing communication.
• Strong negotiation and communication skills.
• Excellent organizational and time-management abilities.
• Ability to maintain a schedule aligned with US Central or Eastern business hours, including at least 6 hours of overlap with US business hours.
• Ability to work independently and collaboratively in a remote team environment.
• Proficiency with collection software.
• Reliable high-speed internet connection.
• Must be legally authorized to work in Mexico and must not require current or future employment-authorization sponsorship.

Nice to have

• Experience with Salesforce, HighRadius, or Workday Financials.

Culture & Benefits

• Inclusive and equitable culture focused on social impact and meaningful work.
• Fully remote work for employees based in Mexico.
• Comprehensive medical, dental, and vision insurance with employer-subsidized premiums.
• Unlimited flexible time off, paid holidays, and dedicated volunteer time off.
• hirify.global 401(k) plan with a 3% company match for eligible regular and part-time employees.