Customer Success Manager (Generative AI)

Location: Remote, LATAM - Argentina

Company

hirify.global develops a SaaS advertising technology product using Generative AI to improve content creation while supporting creative professionals, small businesses, and individuals.

What you will do

• Own a high-value enterprise account, driving adoption, renewal success, customer satisfaction, and long-term growth.
• Build strategic relationships across multiple business units, agencies, departments, and sub-brands.
• Design and execute scalable onboarding and training programs, including bespoke approaches for enterprise clients.
• Use data-led insights to improve adoption and engagement, reduce churn, and increase NPS/CSAT.
• Identify expansion opportunities with Account Managers and advocate for customer needs with Product, Engineering, and Creative.
• Contribute to internal enablement, playbooks, scalable customer success initiatives, and the hirify.global Community.

Requirements

• At least 6 years of experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology.
• Experience managing a focused portfolio of 5–10 enterprise accounts through a high-touch, strategic relationship-management approach.
• Demonstrated success improving adoption, retention, and satisfaction across enterprise clients.
• Experience managing or scaling programs across large brands with multiple sub-brands or business units.
• Strong data literacy and the ability to translate insights into action.
• Excellent communication and presentation skills.
• Ownership of client outcomes, impact-focused execution, and effective cross-functional collaboration.

Nice to have

• Familiarity with advertising, marketing technology, or Generative AI.

Culture & Benefits

• Full-time role with flexible working hours.
• 25 days of PTO plus public holidays under a Flexible Time Off scheme.
• Health insurance or private medical cover.
• Monthly stipend for wellness, fitness, and learning and development.
• Enhanced parental leave for birth, adoption, or surrogacy.
• On-site access to a customer’s New York office for collaboration and partnership.