Senior Branch Administrator (Wood Gundy, Bilingual)

Location: Québec City, QC, Canada; work arrangement includes a discussed proportion of on-site and remote work.

Company

CIBC is a relationship-oriented bank focused on delivering client-centered banking services.

What you will do

• Lead, coach, schedule, supervise, and manage the performance of branch support staff.
• Oversee hiring, training, employee relations, and capability development for non-commissioned support roles.
• Manage daily branch administration, office equipment and supplies, functions, events, budgets, expenses, accounts payable, and profitability.
• Support Investment Advisor duties by taking buy and sell orders for T-Bills, Corporate Paper, Bankers Acceptances, Mutual Funds, stocks, and bonds.
• Prepare accurate trade tickets and coordinate notifications regarding new stock and bond issues, cease trades, and halted trading.
• Maintain client service standards, operational procedures, compliance, and audit requirements while liaising with Wood Gundy departments.

Requirements

• Current Canadian Investment Regulatory Organization Investment Dealer (CIRO-ID) accreditation in good standing.
• Postsecondary degree or diploma and/or 4 years of relevant experience.
• Strong organizational and administrative skills for managing multiple priorities in a fast-paced brokerage environment.
• Strong management, interpersonal, communication, coaching, and problem-solving skills.
• Fluent French and English required to serve clients in the community.
• High standards, genuine care in professional relationships, and alignment with the organization’s values.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.

Culture & Benefits

• Regular full-time employment with 37.5 weekly hours.
• Competitive salary, incentive pay, banking benefits, and a benefits program subject to plan terms.
• Defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and recognition program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate experience with accommodation support.
• Recruitment may include attribute-based assessments, skills tests, French proficiency testing, and artificial intelligence tools.