Manager, Knowledge Management (AI)

Location: Remote - US

Salary: USD 94,800–118,500 base annually, plus bonus, equity, and benefits as applicable.

Company

hirify.global is a publicly traded technology company headquartered in Boston and operating as a regulated gaming company.

What you will do

• Lead, coach, and develop knowledge writers while setting expectations for content quality, performance, and growth.
• Drive knowledge management initiatives across business areas, balancing priorities, resources, and stakeholder needs.
• Partner with Operations, Engineering, Training, Legal, and Compliance to turn complex processes and requirements into actionable content.
• Lead cross-functional projects from planning through launch, managing timelines, resources, risks, and communication.
• Establish content standards, information architecture, taxonomy, accessibility, and governance practices.
• Improve content discovery and quality through audits, analytics, search trends, user feedback, AI, automation, and emerging technologies.

Requirements

• Bachelor’s degree in English, Communications, or a related field, or equivalent professional experience.
• At least 6 years of experience in knowledge management, content strategy, content design, or a related field.
• At least 2 years of people management experience, with the ability to coach, develop, and lead high-performing teams.
• Experience leading cross-functional projects, managing competing priorities, and delivering results in a fast-paced environment.
• Strong understanding of user experience and content design principles, including information architecture, taxonomy, accessibility, and content governance.
• Experience managing knowledge across employee- and customer-facing channels and familiarity with platforms such as ServiceNow, Stonly, Confluence, Salesforce, or similar tools.
• Knowledge of AI-powered search, generative AI, and content optimization, with the ability to use analytics, search performance data, and user feedback to drive improvements.
• Strong editorial judgment, communication, and stakeholder management skills, including the ability to influence decisions, build alignment, and maintain accuracy during legal and compliance review.
• A gaming license issued by the appropriate state agency may be required as a condition of employment.

Culture & Benefits

• Full-time employment with bonus, equity, and benefits as applicable.
• Remote work within the United States.
• AI is used to improve customer experiences, operations, decision-making, and knowledge management.