Senior Manager, Knowledge Management Strategy & Enablement (Healthcare)

Location: United States Work at Home; candidates residing within 50 miles of Bloomfield, CT, Chattanooga, TN, Denver, CO, Scottsdale, AZ, or St. Louis, MO must work onsite 3 days per week.

Annual salary: $127,100–$211,900 USD, depending on experience and geographic location; eligible for an annual bonus plan.

Company

hirify.global provides healthcare and health services through Cigna Healthcare and Evernorth Health Services.

What you will do

• Lead the knowledge management function supporting Customer Operations and Coverage Review Operations.
• Establish governance, standards, operating procedures, taxonomy, metadata, and content lifecycle processes.
• Oversee the creation, review, publishing, validation, maintenance, archival, and retirement of operational knowledge assets.
• Improve knowledge accessibility, search effectiveness, usability, adoption, and delivery for people and AI agents.
• Lead, coach, and develop knowledge management professionals while setting priorities, performance expectations, and success measures.
• Partner with Operations, Training, Quality, Product, Technology, Learning, and Enablement leaders to support change readiness and continuous improvement.

Requirements

• High School Diploma or G.E.D. required. Bachelor's degree is preferred.
• 5+ years of progressive leadership experience in knowledge management, content operations, operations enablement, learning, quality, operational readiness, or related disciplines.
• 3+ years of people leadership experience.
• Expertise in knowledge management governance, content lifecycle management, technical writing standards, and operational content strategies supporting human and AI agent consumption.
• Experience leading teams responsible for content operations, knowledge administration, knowledge authoring, or enablement support functions.
• Strong understanding of customer operations, service delivery environments, or operational support functions.
• Ability to influence stakeholders and drive alignment across highly matrixed organizations.
• Strong written, verbal, and executive-level communication skills.
• Ability to balance strategic thinking with operational execution in a fast-paced environment.

Nice to have

• Bachelor's or advanced degree in Business, Communications, Education, Knowledge Management, Library Science, Organizational Development, Healthcare Administration, or a related field.
• Experience supporting healthcare operations, customer service operations, contact center environments, or highly regulated business functions.
• Knowledge Management and Technical Writing certifications.
• Experience with enterprise knowledge management platforms, content repositories, search technologies, and knowledge delivery tools.
• Experience supporting AI-enabled knowledge experiences and content optimization initiatives.
• Demonstrated success implementing governance models, improving content quality, and scaling operational knowledge capabilities.

Culture & Benefits

• Remote work is available, with onsite attendance required 3 days per week for eligible candidates near designated locations.
• Home internet must use cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload speeds.
• Medical, vision, dental, well-being, and behavioral health benefits are available from the first day of employment.
• Benefits include 401(k), company-paid life insurance, tuition reimbursement, at least 18 paid days off per year, paid holidays, and leaves of absence.
• The role supports a culture of accountability, continuous improvement, collaboration, customer focus, and professional development.