Customer Service Executive

Location: PH GBS Manila, Philippines; hybrid workplace

Company

hirify.global is a global tire manufacturer employing approximately 63,000 people and operating 48 manufacturing facilities across 19 countries.

What you will do

• Serve as the single point of contact for strategic and key customers across the region.
• Manage key account orders, delivery planning, customer-specific procedures, contractual commitments, and service agreements.
• Coordinate with Key Account Managers, Demand Planners, Sales, Supply Chain, Logistics, and other internal teams.
• Monitor orders against forecasts, identify deviations, escalate service risks, and provide transparent updates through resolution.
• Manage logistics, billing, returns, customer claims, and service KPIs including Delivery Performance, Case-to-Settlement, and Claim Resolution.
• Identify opportunities to improve service levels, operational efficiency, customer satisfaction, and compliance.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related discipline.
• 2–5 years of relevant experience in account management, customer service, logistics, or a related field.
• Experience managing key customers, service agreements, and customer escalations with a customer-focused mindset.
• Strong relationship-building, negotiation, analytical, and problem-solving skills, including support for contract terms, pricing, and service agreement discussions.
• Ability to collaborate across Sales, Supply Chain, Logistics, and other cross-functional teams.
• Proficiency in SAP/ERP systems, Microsoft Excel, and PowerPoint.
• Knowledge of Incoterms, trade compliance, and export requirements.

Nice to have

• APICS or CSCMP certification.

Culture & Benefits

• Full-time hybrid work arrangement in Manila.
• Role supporting strategic customer relationships and cross-functional operational performance.
• Equal employment opportunity employer.