Client Account Manager (Pharmaceutical Logistics)

Location: South Normanton or Derby, Derbyshire, United Kingdom

Company

hirify.global is affiliated with Cencora and supports pharmaceutical storage, distribution, and client account services.

What you will do

• Manage a portfolio of Order to Cash clients and maintain professional relationships through meetings, calls, virtual meetings, and written communication.
• Coordinate quarterly client business reviews, monitor service perception, resolve service issues, and support client surveys and improvement actions.
• Identify and support new business opportunities, value-added services, implementations, contract renewals, fee increases, and revenue opportunities.
• Work with Operations, Quality, Finance, Customer Care, Implementation, and Contract Operations teams on storage, distribution, change controls, and client requirements.
• Capture one-, two-, and three-year forecasts, prepare weekly storage reports, manage storage exceptions, and maintain account plans, risk registers, procedures, and dashboards.
• Report monthly KPIs, escalate commercial and service risks, and ensure activities comply with company procedures, client instructions, GDP, applicable GMP requirements, and ISO certifications.

Requirements

• Degree-level education or significant professional experience in a similar position.
• Understanding of supply chain and warehouse concepts and sound knowledge of Good Distribution Practice.
• High competence in Microsoft Office or equivalent workplace applications.
• Excellent presentation, interpersonal, client relationship, and communication skills across face-to-face, telephone, virtual, and written channels.
• Strong planning, organisational, prioritisation, problem-solving, and decision-making skills, with the ability to work independently and collaboratively.
• Good commercial awareness, a service-oriented approach, and the ability to identify, manage, and escalate client service or commercial risks.
• Ability to support new business development and implementation, complete required Standard Operating Procedure training on time, and follow company, health and safety, client, and regulatory requirements.
• Resilience, determination, initiative, sound judgement, and the ability to analyse and report client performance and operational KPIs.

Nice to have

• Previous experience in the pharmaceutical or FMCG industry.

Culture & Benefits

• Full-time position based in the United Kingdom.
• Collaboration with Operations, Quality, Finance, Customer Care, Implementation, and other internal stakeholders.
• Benefits outside the US vary by country and follow local market practice; eligibility and effective dates may differ.
• Equal employment opportunity and reasonable accommodation are provided in accordance with applicable legal requirements.