Warsaw Workstation Associate (IT Support)

Location: Warsaw, Poland; at least 3 days per week in the office

Estimated salary range: zł99 050–zł162 725, potentially including sales incentive payments; bonus and equity may also apply.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Provide technical support for network infrastructure and internal desktop software and hardware.
• Install, configure, and troubleshoot desktop systems, workstations, servers, printers, and network issues in a heterogeneous environment.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Communicate technical information to technical and nontechnical personnel and train users on basic and specialized applications.
• Recommend hardware and software solutions, including acquisitions and upgrades, and participate in IT and infrastructure projects.
• Use emerging technologies, including Generative AI tools such as ChatGPT and Microsoft Copilot, to support everyday work.

Requirements

• Bachelor’s degree or 3+ years of relevant work experience.
• Experience installing, configuring, and supporting PC, Mac, telephony, mobile, and voice/video hardware and software.
• Experience supporting and troubleshooting Windows 10/11, Microsoft Office 365, current and prior macOS releases, iOS, and Android.
• Experience installing, configuring, and supporting local and LAN printers, plus networking connectivity knowledge and troubleshooting.
• Ability to read and understand technical manuals, procedures, and OEM guides.
• Experience scheduling and prioritizing work, learning new technologies and procedures quickly, and communicating effectively with diverse users and technical teams.
• Experience supporting and explaining technical concepts to users with different levels of technical proficiency.

Nice to have

• 2 or more years of work experience.
• Experience supporting more than 300 users as a technician.
• Hands-on support experience across voice, video, and unified communications, including phone assignment and meeting scheduling.
• Experience delivering customer service excellence and managing difficult or volatile situations.
• Effective problem-solving skills, including issue isolation and resolution to minimize downtime.

Culture & Benefits

• Full-time employment with at least 3 office days per week, with exact expectations confirmed by the Hiring Manager.
• Benefits may include medical, dental, and vision coverage, pension, life insurance, annual leave, and a wellness program.
• The position may be eligible for bonus and equity.
• hirify.global provides accommodation on request for candidates participating in the selection process.