IT Support Engineer (AI)

Location: London, United Kingdom; Onsite

Company

hirify.global is an AI-forward company building infrastructure, personalized campaigns, and agents that help businesses grow. Its platform serves thousands of customers with data, signals, integrations, and AI research.

What you will do

• Triage and resolve requests involving access, software provisioning, onboarding, offboarding, hardware, and general helpdesk support.
• Provision and deprovision accounts, coordinate hardware, and execute complete onboarding and offboarding workflows.
• Configure and improve the AI-powered ITSM platform, including request categories, intake workflows, and queue management.
• Support conference room AV, networking equipment, peripherals, and general office technology.
• Administer Google Workspace, Slack, Zoom, Notion, and other core SaaS tools.
• Coordinate device provisioning, shipping, receiving, asset tracking, documentation, and opportunities for automation.

Requirements

• 3–5 years of experience in IT support, helpdesk, or a closely related role.
• Strong service delivery skills, including prioritizing requests, maintaining clean queues, and communicating clearly through resolution.
• Hands-on experience configuring and managing ITSM platforms.
• Broad SaaS administration experience with Google Workspace, Slack, Zoom, Notion, and similar platforms.
• Familiarity with conference room AV, Meraki or similar networking equipment, and common peripherals.
• Experience supporting onboarding and offboarding workflows end to end.
• Technical fluency with SaaS platforms, macOS, and basic identity and access management, including provisioning, deprovisioning, and group management.
• AI-forward, process-oriented approach with clear communication and an interest in improving support operations.

Nice to have

• Experience launching or administering Serval ITSM.
• Experience at a fast-scaling startup where IT processes were being built.
• Familiarity with Okta or similar identity platforms at a user or administrator level.
• Experience building workflows or automations in an ITSM or similar platform.
• Exposure to broader automation tooling.

Culture & Benefits

• Work in a newly established IT function while helping shape the helpdesk as hirify.global scales.
• Access to world-class coaches specializing in creativity, management, and related areas.
• Work in an AI-forward environment focused on making support operations more efficient and intelligent.
• hirify.global's operating principles include negative maintenance and non-attached action.