Associate Client Support Engineer (Trading EMS Support)

Location: One Le Grand Tower, Manila, Philippines; work is organized on a 24×6 roster.

Company

hirify.global provides financial data, analytics, and open software solutions to investment professionals, including buy-side and sell-side institutions, wealth managers, private equity firms, and corporations.

What you will do

• Provide reactive and proactive Level I and II technology support to hirify.global users by phone, email, and remote assistance.
• Resolve client issues involving installation, connectivity, crashes, slowness, security, and Office Integration.
• Provide production support for hirify.global EMS and Portware and monitor hosted infrastructure.
• Monitor team mailboxes, resolve client issues, and notify account teams about bounced client emails.
• Perform routine system maintenance and support internal and client implementation projects.
• Collaborate on automation and efficiency improvements within the support team.

Requirements

• Knowledge of networking, computer engineering, and application troubleshooting.
• Fluent English with the ability to explain complex issues and articulate problems to internal escalation points.
• Strong analytical, problem-solving, planning, organizational, time-management, and task-management skills.
• Self-motivated, disciplined, and able to read and interpret technical documentation.
• Ability to create technical documentation for fellow team members.

Nice to have

• Hands-on experience with FIX Protocol, EMS/OMS, and other financial software.
• Exposure to Java, Oracle DB, Windows, Linux, Solaris, shell scripting, batch, PowerShell, VMware, Citrix, and networking.

Culture & Benefits

• Work with a close-knit team and influential buy-side institutions.
• Opportunity to contribute creative solutions to real-world client and internal problems.
• Exposure to a broad range of trading, infrastructure, database, operating system, scripting, and networking technologies.
• Full-time employment with a 24×6 roster schedule.