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10 дней назад

Service Desk Analyst - Level II

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Service Desk Analyst - Level II (IT Support): Providing end-user support, incident resolution, account setup, and technical troubleshooting for workplace IT systems with an accent on Microsoft environments, Active Directory, endpoint management, and customer-focused service. Focus on restoring services within SLA targets, protecting confidential information, documenting recurring tasks, and supporting users during the night shift.

Location: Manila, Philippines; onsite, night shift.

Company

Insurance-focused organization providing services through collaboration, expertise, and innovation.

What you will do

  • Act as the single point of contact for IT support and deliver professional, customer-focused assistance.
  • Log, track, diagnose, troubleshoot, and resolve basic and moderate incidents and service requests.
  • Restore services as quickly as possible within SLA targets.
  • Create documentation for recurring tasks and assist with user account setup.
  • Protect confidential information, maintain security standards, and drive continuous service improvement.
  • Support ad hoc projects and provide backup support in coordination with Helpdesk, Desktop Technology, and ATS teams.

Requirements

  • Experience with MS Office, including Word, Excel, PowerPoint, and Access, and Office365.
  • Experience with Microsoft Exchange and Outlook.
  • Experience with Microsoft Windows 7/Windows 10.
  • Experience with Active Directory.
  • Hardware troubleshooting and basic network troubleshooting skills.
  • Experience with SCCM/Intune.
  • BS in IT or a related field.

Nice to have

  • Excellent customer service skills.
  • Experience with virtual machines and Citrix.
  • Knowledge of Windows 7/10.
  • Strong analytical, spreadsheet, and business problem-solving skills.
  • Excellent verbal and written communication, organizational, documentation, and detail-oriented skills.
  • Basic understanding of IT and insurance terminology.
  • Ability to work independently and as part of a team.

Culture & Benefits

  • Collaborative culture focused on expertise, innovation, and continuous improvement.
  • Full-time employment in a night shift role.
  • Work closely with Helpdesk, Desktop Technology, and ATS teams.

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