Business Analyst (iGaming)

Location: Hybrid, Sofia, Bulgaria

Company

hirify.global develops regulated-market gaming software, services, content, and platform technology; the Mobile & Web Services unit develops and supports web and mobile solutions.

What you will do

• Translate high-level business solutions into technical specifications and analyze requirements.
• Facilitate requirements meetings and communicate with licensees to identify and clarify needs.
• Create and maintain documentation for existing solutions, new features, and technical processes.
• Support development across the full software development lifecycle and contribute to feature delivery.
• Manage the backlog, validate solutions against business needs, and support licensees with product functionality.
• Travel internationally as needed to meet with licensees.

Requirements

• 2–3 years of experience as a Business Analyst or in a similar role, including Product Manager, Product Owner, System Analyst, or Software Analyst.
• Advanced English, written and spoken, for effective communication with licensees.
• Strong business and systems analysis expertise with complex software systems.
• Experience working with multiple corporate stakeholders through remote communication channels.
• Understanding of HTTP, TCP/IP, WebSockets, SOAP, JSON, and XML.
• Experience with Postman, Swagger, API investigation and documentation, and browser DevTools.
• Familiarity with Figma, Miro, Lucidchart, UX/UI, and visualization tools.
• Hands-on experience creating BPMN and UML diagrams, wireframes, sequence diagrams, and activity diagrams.
• Strong facilitation, analytical, systems-thinking, communication, decision-making, responsibility, and objection-handling skills.

Nice to have

• Previous iGaming experience.
• University degree in computer science, economics, engineering, linguistics, marketing, or a relevant field.
• Relevant certifications or completed training.

Culture & Benefits

• Hybrid and flexible working approach.
• Team ownership and freedom to influence technical decisions and product optimization.
• Friendly, open communication and close collaboration.
• Stable environment with accountability and opportunities to learn a large, complex product.
• International collaboration with licensees and internal teams throughout the software development lifecycle.